|
GENERAL QUESTIONS
TROUBLESHOOTING
SOFTWARE YOU WILL NEED
GENERAL QUESTIONS
What is the"NUGS.NETWORK"?
The NUGS.NETWORK powers the download services for several premium music
download channels, including LIVEPHISH.COM, LIVEMETALLICA.COM,
LIVEWIDESPREADPANIC.COM, and LIVEDOWNLOADS.COM. Hundreds of artists distribute
their music through the NUGS.NETWORK. This web site, nugs.net, is the directory
of all the music delivered through the NUGS.NETWORK. This site is maintained by
nugs.net enterprises, LLC, a privately held company focused on media
distribution for the music industry.
Where did all the free downloads go?
The "classic" nugs.net stash of free mp3 downloads is available at
http://stash.nugs.net or via the "FREE STASH" link at the top of each page.
Hundreds of shows are available as streaming and downloadable mp3s for free. In
order to keep the free nugs.net stash available, we moved them to a site
separate from the commercial nugs.network directory.
Why isn't everything in the free stash available for
download?
Each month nugs.net features new shows and selections from the nugs.net stash
for free download. The rest of the nugs.net stash is available as streaming
mp3s. The Download Page always lists the current downloadable shows. Archived
shows become available for download each month, so keep checking back. You can
sign up here for email updates when new shows become available.
Who runs nugs.net, anyway?
Brad Serling founded the free nugs.net stash in
1993 as a labor of love. In 2002, Phish partnered with Brad to launch
Live Phish Downloads, and Brad and business partner Jon Richter
incorporated nugs.net enterprises, LLC. Since
then, nugs.net has worked with artists ranging from Phish to Metallica to Dave
Matthews to festivals like Bonnaroo to distribute their music. For more
information on nugs.net enterprises and how nugs.net can help artists and
labels, please look here.
TROUBLESHOOTING
I need help with the downloads I paid for!
Please contact the respective Customer Service center for the store you
purchased your music from:
BONNAROO
downloads@livebonnaroo.com
DAVE MATTHEWS BAND
downloads@musictoday.com
GRATEFUL DEAD
customerservice@gdstore.com
LIVEDOWNLOADS.COM
http://www.livedownloads.com/support
PHISH
http://www.livephish.com/support
METALLICA
http://www.livemetallica.com/support
GOV’T MULE
downloads@musictoday.com
THE STRING CHEESE INCIDENT
http://www.livecheese.com/?support
WIDESPREAD PANIC
http://www.livewidespreadpanic.com/?support
Please note that nugs.net does not offer any customer support for the free
downloads in the nugs.net stash.
Why won't nugs.net radio work for me?
You will need a broadband connection (Cable Modem, DSL, T1, office LAN, etc.)
capable of at least 130Kbps sustained throughput to listen to nugs.net radio.
You can listen with any mp3 player that supports Shoutcast streaming mp3. The
best player for the PC is Winamp.
For the Mac, you should use iTunes.
If you have Real Player or Music Match Jukebox installed on your PC, please
download WinAmp and make sure during installation to check "Associate with
files" and "Preserve file associations" for the radio to work properly. Your
mp3 player should indicate the current song/artist playing once you tune in. If
you have problems with Windows Media Player or Real Player, then please
re-install Winamp and associate Winamp with .m3u files.
How do I tell what song is currently playing on nugs.net
radio?
If you have Flash installed in your web browser, you can always see the NOW
PLAYING information for nugs.net radio in the top right corner of each page on
nugs.net. If you click on the song title that’s currently playing, a new
browser window will open with more information on how to download that show or
album. If you listen with Winamp or iTunes, you will also see the NOW PLAYING
information within the player.
What is "nugster"?
The nugs.net download manager for Windows is called “nugster”. It is an ActiveX
control that will install automatically when you click the DOWNLOAD ENTIRE SHOW
button on any of the nugs.network websites. Please note that this is not an
application that you can install on your own, but rather a plugin to Internet
Explorer. Nugster will only work on Windows and the Internet Explorer browsers.
If you are a Firefox user, you will not be able to use nugster. If you have
trouble installing nugster, please make sure you are enabling ActiveX controls
in Internet Explorer.
SOFTWARE YOU WILL NEED
Winamp
http://www.winamp.com
iTunes
http://www.itunes.com
|